Privacy Policy
Last updated: July 8, 2026
This Privacy Policy explains how Skytix Assist ("we," "our," or "us") collects, uses, and safeguards information when you interact with our website or call our reservation help line at (888) 217-7834. Skytix Assist is an independent travel assistance provider and is not American Airlines.
Information We May Collect
- Contact details such as your name, phone number, and email address.
- Travel details you share when requesting reservation assistance (route, dates, passengers, preferences).
- Call data, including call recordings where permitted by law, notes, and call duration.
- Device and browser data, including IP address, browser type, operating system, referring pages, and interaction data collected through cookies or similar technologies.
How We Use Information
- To respond to your inquiries and provide travel reservation assistance.
- To help review, confirm, change, or cancel flight reservation options based on airline rules.
- To improve the quality of our service, website, and customer support.
- To comply with legal, regulatory, and enforcement obligations.
Information Sharing
We may share your information with trusted service providers, travel partners, or airlines as necessary to fulfill your reservation request. We may also disclose information when required by law, subpoena, or to protect our legal rights. We do not sell your personal information.
Cookies and Tracking
Our website may use cookies, pixels, and similar technologies to understand how visitors use the site and to improve performance. You can typically control cookies through your browser settings.
Data Security
We use reasonable technical and organizational measures to help protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of certain personal information we hold about you. To exercise these rights or ask a privacy question, contact us using the information below.
Children's Privacy
Our service is intended for adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.
Contact
To ask a question about this Privacy Policy, call (888) 217-7834.